Customer Service Associate II / Analyst II ( Voice Process) -

Role Overview Allstate Insurance is seeking a Customer Service Associate II / Analyst II to join our Customer Service Center in Pune. In this role, you will protect families and their belongings by handling inbound calls from policyholders, answering complex inquiries, and providing exceptional customer support. Grow your career with one of the largest publicly held insurance providers in the United States. Key Responsibilities - Handle inbound calls from policyholders regarding insurance claims and next steps. - Provide professional assistance and resolution for escalated or supervisor calls. - Represent the customer service center on projects, testing, and initiatives. - Assist with the development and dissemination of training materials. - Answer complex internal and external customer inquiries in a timely manner. - Provide support for questions from customer service specialists on a hotline. - Guide representatives on specific research steps for customer cases. - Adhere to and interpret policies, rules, and regulations to resolve requests. Required Qualifications - Bachelor's degree (4-year degree preferred) or equivalent combination of education and experience. - Experience in US customer service, voice processing, or inbound call centers. - Effective verbal and written communication skills. - Basic telecommunications knowledge and understanding of product functionality. - Ability to show empathy and understanding to distressed customers. Why Join Us Allstate India offers a winning team environment where you can shape the future of protection. We provide excellent training, career progression, and a culture that supports causes meaning the most to you.