Customer Service Associate

Role Overview Codeingal is the world's leading online coding and AI education platform for kids and teenagers, trusted by over one million registered students and backed by Y Combinator. We are seeking a dedicated Customer Service Associate to join our growing team at our HSR Layout, Bangalore office. This is a full-time, in-person role where you will play a key part in delivering outstanding support to parents, teachers, and students across our platform. Key Responsibilities - Deliver an exceptional and positive experience to every customer interaction - Provide technical assistance and guidance to parents and teachers using the platform - Handle customer queries and concerns through chat, email, and phone support - Manage escalation tickets promptly and ensure timely resolution - Schedule, reschedule, and oversee student class bookings and updates - Act as a relationship specialist focused on customer satisfaction and long-term retention Required Qualifications - Minimum six months of prior experience in a customer service or support role - Strong fluency in written and spoken English - A bachelor's degree in any discipline - Willingness and availability to work from the office full-time - Strong interpersonal skills with a customer-first mindset Why Join Us At Codingal, you will work alongside a young, driven team and collaborate directly with the founders who are on a mission to inspire the next generation of coders. This is a fantastic opportunity to grow within a fast-paced EdTech startup that is shaping the future of K-12 education.

- Minimum 6 months of customer service experience - Excellent verbal and written English communication skills - Bachelor's degree in any field - Ability to work full-time from the office in HSR Layout, Bangalore - Strong problem-solving and interpersonal skills - Familiarity with handling escalations and support tickets

- Free lunch and dinner - Health insurance coverage - Provident Fund contribution - Learning reimbursement for AI upskilling - Exposure to a high-growth EdTech startup environment - Opportunity to work directly with founders