Customer Onboarding Executive Voice Blended Process

Role Overview Wipro is hiring for a Premium International Blended Process role where you will handle customer queries across multiple channels including phone calls, emails, and chats. This is a full-time permanent position offering immediate joining opportunities for candidates with international BPO experience and strong communication skills. Key Responsibilities - Handle inbound customer queries via phone calls, emails, and chat channels to resolve concerns in a timely and professional manner - Provide accurate information on products and services to meet customer needs and expectations - Identify and implement upselling and cross-selling opportunities based on customer requirements and preferences - Maintain detailed records of all customer interactions using CRM software for quality assurance and tracking - Collaborate with internal teams to escalate and resolve complex issues that require additional support Required Qualifications - 1 to 3 years of experience in BPO or call center environment handling international clients - Fluent English communication skills for effective verbal and written communication with customers - Commerce background preferred - Ability to work in fast-paced environment with multiple priorities and shifting deadlines - Strong customer handling and problem-solving skills for resolving complaints efficiently Why Join Us Wipro offers international exposure and career growth opportunities in a premium blended process environment. You will receive an attractive salary package with incentives and company-provided transport facility within boundary limits.

- 1 to 3 years BPO or call center experience with international clients - Fluent English communication skills verbal and written - Commerce background preferred - Ability to work 24 by 7 shifts - Strong customer service and complaint resolution skills - Comfortable with blended process voice and chat - Fast-paced multitasking capability - CRM software proficiency - Immediate joiner availability

- Attractive salary package with incentives - Transport facility available within company boundary limits one side - International exposure and growth opportunities - Permanent full-time employment - Customer success and service excellence training