Customer Experience Executive

Role Overview PiceB. is a fast-growing fintech startup backed by Nexus Venture Partners that is transforming the way Indian SMEs handle payments, manage cash flows, and access credit. As a Customer Experience Executive, you will be the first point of contact for customers and a key driver of product adoption, retention, and revenue growth. This role blends customer experience, relationship building, inside sales, and cross-selling to deliver exceptional outcomes for SME clients using Pice products. Key Responsibilities - Make outbound calls to newly onboarded and existing customers to drive product activation and engagement - Understand customer business requirements and recommend suitable Pice payment and credit solutions - Drive cross-selling of products including vendor payments, education payments, credit card bill payments, and upcoming credit offerings - Educate customers on product features, fees, billing cycles, transaction limits, and usage journeys - Follow up with interested leads to improve conversion and activation rates - Handle customer objections professionally and provide timely, accurate resolutions - Build lasting relationships with SME clients to improve retention and encourage repeat transactions - Maintain accurate CRM records including call dispositions and customer interaction logs - Meet daily, weekly, and monthly targets for calls, activations, conversions, and revenue - Share customer feedback and insights with internal Product, Marketing, and Operations teams Required Qualifications - Freshers are welcome; prior experience in inside sales, telecalling, banking, or fintech is an advantage - Excellent verbal communication skills in English and Hindi; regional language proficiency is a bonus - Comfortable making high-volume outbound calls throughout the workday - Strong persuasion, objection handling, and consultative selling skills - Customer-first mindset with the ability to multitask in a target-driven environment - Basic familiarity with CRM tools and Microsoft Excel is preferred Why Join Us PiceB. offers a high-energy, ownership-driven work culture where you will gain hands-on exposure to fintech products, credit operations, and customer growth strategies. This is an excellent opportunity to build a rewarding career in Customer Experience, Sales, and Fintech with a company that is shaping the future of SME payments in India.

- Strong communication skills in English and Hindi - Ability to handle outbound calls and customer engagement confidently - Persuasion and objection handling skills - Customer-first and consultative selling approach - Ability to work in a target-driven environment - Basic knowledge of CRM tools and Excel - Prior experience in fintech, banking, or inside sales is an added advantage

- Opportunity to work with a VC-backed fintech startup - Hands-on exposure to fintech products and credit operations - High-energy and ownership-driven work culture - Career growth in Customer Experience, Sales, and Product Operations