Claims Associate Representative

Role Overview The Cigna Group is seeking a dedicated Claims Associate Representative to join our dynamic operations team in Bengaluru. In this role, you will process and complete customer and provider submitted claims while resolving issues quickly and accurately to improve customer satisfaction. Join us in our mission to advocate for better health and improve lives across the globe. Key Responsibilities - Process and complete healthcare claims submitted by customers and providers with high speed and accuracy. - Perform basic technical, administrative, or operative claims tasks under direct supervision. - Conduct in-depth research and data analysis to resolve complex claim issues and billing complaints. - Navigate multiple computer systems and platforms to gather necessary information for claim resolution. - Collaborate with experienced claims analysts to ensure compliance with global policies and guidelines. - Meet and exceed defined performance metrics including daily productivity and quality standards. Required Qualifications - Bachelor's degree in Life Science, Pharmacy, Paramedical Science, Nursing, or a related field. - Up to one year of experience in healthcare processes or processing US healthcare insurance claims. - Adept computer skills with experience navigating multiple systems and platforms. - Intermediate to advanced proficiency using Microsoft Office products, specifically Excel and Outlook. - Excellent written and oral communication skills in English. Why Join Us At The Cigna Group, we foster a supportive and collaborative environment that champions career development and continuous learning. You will work alongside industry experts and enjoy resources that help you thrive professionally and personally.