Benefits Administration Services Associate II

Role Overview Conduent is a global leader in mission-critical business process services, serving Fortune 100 companies and over 500 government bodies worldwide. As a Benefits Administration Services Associate II, you will play a key role in supporting participants through their benefits journey by providing accurate guidance and responsive service. This is a full-time, permanent opportunity for professionals with a background in benefits administration, case management, or call center operations. Key Responsibilities - Advise participants on plan provisions to help them make informed decisions about their benefits - Handle client inquiries received through phone and web channels in a timely and professional manner - Complete benefit-related transactions with minimal supervision while maintaining accuracy - Create detailed call documentation and case notes in the case management system - Follow up on callbacks promptly and escalate complex issues to the appropriate team as needed - Adhere to call center performance metrics, quality standards, and established procedural guidelines - Guide participants through the completion of relevant forms and paperwork - Comply with all company policies, standards, and regulatory requirements Required Qualifications - Any graduate or postgraduate degree from a recognised institution - 1 to 4 years of relevant experience in benefits administration, case management, or a call center environment - Strong understanding of employee benefits plan provisions and medical or HR-related processes - Excellent verbal and written communication skills - Ability to manage multiple tasks and meet timeliness and accuracy benchmarks - Proficiency in using case management and CRM tools Why Join Us Conduent offers a culture that genuinely values individuality and empowers associates to make a meaningful impact every day. This is your chance to thrive professionally while contributing to services that matter to millions of people across the globe.

- Experience in benefits administration or case management - Background in call center or customer service operations - Strong documentation and note-taking skills - Ability to handle client inquiries via phone and web - Familiarity with medical or HR benefits processes - Graduates or postgraduates from any discipline - Good communication and problem-solving skills

- Equal opportunity employer with an inclusive work culture - Opportunity to work with Fortune 100 clients and global government bodies - Permanent full-time employment with career growth potential