Back Office Customer Expert I

Role Overview Join Teleperformance as a Back Office Customer Expert I in Bengaluru and support premier global brands with outstanding back-office operations. In this role, you will handle data verification, process customer inquiries, and ensure seamless service delivery. As part of our international support team, you will enjoy a collaborative environment focused on execution excellence and customer satisfaction. Key Responsibilities - Manage back-office customer operations and transaction processing with high accuracy - Verify and update customer records, account details, and transaction data in CRM systems - Respond to non-voice customer inquiries and escalation cases through written correspondence - Collaborate with front-office agents and other teams to ensure timely resolution of customer issues - Meet daily productivity and quality standards established for international support campaigns - Identify operational bottlenecks in data workflows and suggest process improvement ideas - Maintain comprehensive documentation of customer resolutions and support history - Follow information security guidelines to protect sensitive customer data and privacy Required Qualifications - High school diploma, pre-university certificate, or Bachelor's degree in any discipline - Freshers are welcome to apply; prior experience in back-office operations is a plus - Good written English communication skills and attention to detail - Basic computer proficiency, including familiarity with MS Office and data entry systems - Ability to work effectively in a team-oriented environment under minimal supervision Why Join Us At Teleperformance, we cultivate a supportive, inclusive culture that prioritizes your wellbeing and career development. We offer competitive benefits, advanced support tools, and an environment where you can bring your best self to work.