Associate Fraud & Claims Operations Representative

Role Overview Wells Fargo is hiring an Associate Fraud & Claims Operations Representative to join its growing team in Bengaluru. This entry-level opportunity is ideal for candidates looking to build a career in fraud investigation, claims management, and customer service operations within a globally recognised financial services organisation. Key Responsibilities As part of the Fraud & Claims Operations team, you will be the first point of contact for customers reporting fraudulent activity or filing claims. You will gather all relevant details from customers, maintain accurate records, and ensure every interaction reflects the highest standard of service. You will investigate new and existing claims by conducting thorough research into complex account activity, identify ways to enhance the overall customer experience, and take appropriate action to resolve issues efficiently. Working in a call centre environment, you will handle inbound calls, balance investigative rigour with empathetic customer engagement, and collaborate with cross-functional teams to deliver seamless resolutions. You will take guidance from your team lead and escalate complex queries to senior colleagues when required. Required Qualifications A background in customer service of at least 6 months, whether through professional work, training programmes, military service, or formal education, is required for this role. Any graduate or postgraduate degree is acceptable. Why Join Us Wells Fargo offers a structured and supportive work environment where early-career professionals can develop expertise in financial operations, fraud detection, and regulatory compliance. You will be part of a collaborative team that values integrity, customer focus, and continuous learning, giving you a strong foundation for long-term career growth in the banking and financial services industry.

Minimum 6 months of customer service experience or equivalent through work, training, military background, or education Any undergraduate or postgraduate degree from a recognised institution Strong verbal communication and active listening skills Ability to handle inbound customer calls in a call centre setting Basic understanding of fraud, claims, or financial services operations is a plus Willingness to follow established processes and comply with regulatory guidelines Ability to work collaboratively with team members and cross-functional departments Attention to detail and capability to research complex account activity

Opportunity to work with a globally recognised financial institution Structured onboarding and on-the-job training Exposure to fraud investigation and claims management processes Collaborative and inclusive work culture Career development and growth opportunities within Wells Fargo's operations division