Associate Deal Desk Specialist

Role Overview Join Convera as an Associate Deal Desk Specialist in Pune, working within the 5:30 PM to 2:30 AM night shift. You will enter customer transactions efficiently and accurately to support sales and treasury partners across global markets. Your attention to detail ensures a prompt, smooth end-to-end B2B payment experience. Key Responsibilities - Enter B2B transactions from email and internal cases with high precision - Interact directly with customers via the case management system to resolve queries - Resolve customer inquiries and transaction requests within agreed service levels - Escalate out-of-scope or sensitive transactions to senior team members - Keep precise transaction logs to support auditability and quality control - Manage case queues consistently to meet operational KPIs and SLAs Required Qualifications - Prior experience in customer-facing, operational, or data entry roles - Excellent attention to detail and precision in transaction processing - Strong written and verbal communication skills to convey regulated information - Strong time management skills in a fast-paced, case-driven environment - Ability to work night shifts from 5:30 PM to 2:30 AM IST Why Join Us At Convera, we support your career growth with competitive pay, annual bonus potential, and professional development programs. Come join our inclusive global team and shape the future of B2B payments.