Associate Deal Desk Specialist

Role Overview Join Convera as an Associate Deal Desk Specialist in Pune to process B2B customer payments efficiently and accurately. You will support sales and treasury partners, ensuring a prompt, smooth end-to-end customer experience. Your attention to detail will help businesses manage cross-border payments with high compliance and ease. Key Responsibilities - Enter customer transactions received via email and cases efficiently and accurately - Communicate directly with customers using the internal case management system - Resolve customer inquiries and transaction requests in a fast-paced environment - Escalate out-of-scope or complex transactions according to defined procedures - Maintain accurate transaction records to support auditability and quality assurance - Manage case queues to ensure service level agreements and KPIs are met Required Qualifications - Prior experience in operational, customer-facing, or transactional support roles - Strong attention to detail with high data entry accuracy under limited guidance - Excellent written and verbal communication skills to explain regulated details - Strong time management skills in a fast-paced, case-driven environment - Ability to work flexible shifts (start times include 4:30 AM, 6:30 AM, and 5:30 PM) Why Join Us At Convera, you will enjoy a competitive salary, annual bonus opportunities, and great career growth in a truly global company. Work within a culture of inclusion where we celebrate diverse backgrounds.