Associate Backoffice US HR Operations

Role Overview Wipro is seeking Associates for our US HR Operations backoffice process. This role involves managing client help requests and support tickets while maintaining high service standards. You will be part of a dynamic team handling HR-related queries and administrative tasks for our US-based clients. Key Responsibilities - Field all incoming help requests from clients via emails and service tickets in a professional manner - Document end user information including name, department, contact details and nature of the issue - Identify and learn relevant product details to enhance client interaction and troubleshooting capabilities - Record, track and document all queries received, problem-solving steps and resolution outcomes - Follow standard processes and procedures to resolve client queries within defined SLAs - Maintain comprehensive logs and records of all customer queries as per organizational guidelines Required Qualifications - Any bachelor's or master's degree except technical streams - Age between 20 to 27 years - Fresher or up to 3 years of backoffice experience - Ability to join immediately or within 10-15 days Why Join Us Wipro offers a structured work environment with predictable schedules and provided transportation. You will gain valuable experience in US HR operations while working with a global IT services leader.

- Any graduate or postgraduate degree except technical - Fresher or up to 3 years backoffice experience - Email support and non-voice process experience preferred - Age 20-27 years - HR operations knowledge beneficial - Back office support and operations background - Chat support experience preferred - Ability to work evening shift - One year service agreement commitment required

- Two-way cab facility provided - Fixed evening shift 5 days per week - Saturday and Sunday fixed off - Full-time permanent position - Immediate or near-immediate joining opportunity