Associate Backoffice US HR Operations

Role Overview Wipro is hiring Associates for backoffice US HR operations to manage client help requests and support human resources operations for US-based clients. This entry-level position is ideal for freshers and offers comprehensive training in backoffice processes. You will handle client communication via email and service tickets while maintaining high standards of customer service. Key Responsibilities - Field and respond to incoming help requests from clients via emails and service tickets in a professional manner - Document client information including name, department, contact details and nature of issue - Learn product details and system functionalities to provide better client interaction and support - Record track and document all queries received along with problem-solving steps and resolution outcomes - Follow standard processes and procedures to resolve client queries within defined SLAs - Maintain comprehensive logs and records of customer queries as per guidelines Required Qualifications - Any bachelor's or master's degree (non-technical) - Fresher or up to 36 months backoffice experience - Age between 20 to 27 years - Excellent email communication and documentation skills Why Join Us Join Wipro's fast-growing BPO division and launch your career in customer operations with comprehensive training and growth opportunities. Enjoy benefits including two-sided cab facility, fixed off days and a supportive work environment. Working Conditions Fixed evening shift with five days working from office, Saturdays and Sundays off, one year service agreement mandatory.

- Any graduate or post graduate non-technical degree - 0 to 36 months backoffice or HR operations experience or fresher - Age 20 to 27 years - Strong email communication skills - Ability to document and track customer queries - Customer service orientation - Ability to follow standard procedures - SLA adherence and problem-solving skills - Non-technical background preferred

- Two-sided cab facility provided - Fixed evening shift timings - Saturday and Sunday fixed off - Full-time permanent employment - Comprehensive training provided - Immediate or 10-15 days joining available - Professional work environment