Associate Backoffice US HR Operations

Role Overview Wipro is seeking Associates for US HR Operations backoffice process to handle incoming client requests and support human resources operations. This is an excellent opportunity for freshers or candidates with up to 3 years of backoffice experience to launch their career with a global IT services leader. You will work in a structured environment with fixed working hours and comprehensive support systems. Key Responsibilities - Handle all incoming help requests from clients via emails and service tickets in a professional and courteous manner - Document end user identification information including name, department, contact details and nature of issues reported - Identify and learn appropriate product details to facilitate effective client interaction and issue resolution - Record, track and maintain detailed documentation of all queries received, troubleshooting steps taken and resolution outcomes - Follow standard processes and procedures to resolve client queries within agreed SLA timeframes - Maintain comprehensive logs and records of customer queries as per guidelines Required Qualifications - Bachelor's degree or postgraduate degree from any discipline except technical streams - Age between 20 to 27 years - Freshers or candidates with backoffice experience up to 3 years - Immediate joiners or candidates available within 10-15 days preferred Why Join Us Join Wipro and be part of a global organization with strong career growth opportunities. Enjoy benefits like two-way cab facility, fixed Saturday-Sunday off, and a supportive work environment with clear procedures and SLA-driven operations.

- Any Graduate or Postgraduate degree except technical - Age 20 to 27 years - 0-3 years backoffice experience or fresher - Immediate availability or joining within 10-15 days - Strong email communication skills - Ability to handle client queries via email and tickets - Basic computer proficiency - Detail-oriented approach to documentation - Ability to follow standard procedures

- Two-way cab facility - Fixed evening shift timing - Saturday and Sunday fixed off - Permanent full-time employment - Structured training and onboarding - SLA-driven work environment