AR Caller - US Healthcare Revenue Cycle Management

Role Overview Info Hub is hiring experienced AR Callers to join its growing US Healthcare Revenue Cycle Management team in Coimbatore. This is a full-time, permanent opportunity suited for professionals with hands-on experience in insurance follow-up, denial management, and medical billing. The role demands strong communication skills, analytical thinking, and a solid grasp of US healthcare claim processes. Key Responsibilities - Follow up with US insurance companies on pending, denied, rejected, or underpaid claims and take appropriate action for resolution - Investigate claim statuses, identify reasons for payment delays, escalate complex cases, and ensure timely reimbursement - Analyse claim denials and rejections to determine root causes and coordinate with billing and coding teams to resolve issues - Submit corrected claims and appeals as needed while maintaining thorough documentation of all actions taken - Accurately record call outcomes and claim updates in the billing system and generate daily and weekly productivity reports - Monitor claim aging, prioritise high-value accounts, and ensure all work meets established quality and performance targets - Adhere strictly to HIPAA regulations, company policies, and standard operating procedures at all times Required Qualifications - 1 to 3 years of experience in US Healthcare AR Calling - Strong understanding of Medical Billing and Revenue Cycle Management concepts - Proven experience in insurance follow-up and denial management - Excellent verbal communication skills with the ability to comprehend and engage in US English conversations - Good analytical, problem-solving, and decision-making abilities - Proficiency in MS Office and healthcare billing software - Preferred experience in Physician Billing, Hospital Billing, DME, or Mental Health billing - Working knowledge of CPT, ICD, and HCPCS coding and familiarity with major US insurance payers Why Join Us Info Hub offers a structured work environment within a reputed BPO operation focused on US healthcare services, giving you the opportunity to build a strong career in Revenue Cycle Management. Immediate joiners are preferred, making this an excellent chance to step into a stable full-time role without delay.

- 1 to 3 years of experience in US Healthcare AR Calling - Strong knowledge of Medical Billing and Revenue Cycle Management - Experience in insurance follow-up and denial management - Excellent verbal communication skills in US English - Proficiency in MS Office and healthcare billing software - Analytical and problem-solving skills - Knowledge of CPT, ICD, and HCPCS coding preferred - Familiarity with US insurance payers and claim adjudication processes preferred - Any Graduate

- Full-time permanent employment - Opportunity to work in US Healthcare RCM domain - Structured productivity and performance framework - Exposure to international voice process