AR Caller - US Healthcare

Role Overview Provana is actively seeking skilled AR Callers to join its US Healthcare Revenue Cycle Management team in Chennai. This is an excellent opportunity for professionals with hands-on experience in accounts receivable, denial management, and insurance claim follow-ups to grow within a globally recognised BPO organisation. Key Responsibilities Manage end-to-end accounts receivable processes for US-based healthcare providers, including timely follow-up on outstanding claims and payments. Liaise directly with US insurance companies to verify claim status and resolve payment discrepancies. Investigate and remediate denied or underpaid claims by identifying root causes and applying appropriate corrective actions. Ensure all account resolutions are completed within defined turnaround times while consistently meeting productivity and quality benchmarks. Required Qualifications Demonstrated experience in AR Calling and Revenue Cycle Management (RCM) within the US Healthcare domain. Solid understanding of denial management processes and insurance claim follow-up procedures. Strong verbal communication skills with the ability to interact effectively with US-based insurers. Analytical mindset with attention to detail and the ability to resolve billing discrepancies efficiently. Familiarity with US healthcare payer systems, billing codes, and compliance norms is an advantage. Why Join Us Provana is a leading global provider of compliance-driven BPO and technology solutions with a strong footprint in the US Healthcare segment. With 20 open positions available and an urgent hiring drive underway, this is a fast-track opportunity to build a rewarding career in healthcare RCM with a reputed employer offering structured growth paths and a collaborative work culture.

1 to 2 years of experience in AR Calling or Revenue Cycle Management in a US Healthcare process Proven knowledge of denial management and insurance claim follow-up workflows Good verbal communication and interpersonal skills Ability to analyse and resolve denied or underpaid claims efficiently Familiarity with US Healthcare payer processes, billing guidelines, and compliance standards Capability to meet productivity targets and maintain quality standards consistently Graduation not mandatory; relevant work experience is the primary criterion

Opportunity to work with a globally recognised BPO organisation specialising in US Healthcare Structured career growth within the Revenue Cycle Management domain Collaborative and performance-driven work environment Full-time permanent employment with stable job security