AR Caller - Accounts Receivable and Denial Management

Role Overview Triarq Health is urgently hiring AR Callers to join their growing revenue cycle management team in Navi Mumbai. This is a full-time permanent opportunity for candidates with a background in US healthcare billing, insurance follow-up, and denial management. You will be responsible for end-to-end accounts receivable follow-up and ensuring claims are resolved efficiently with payers. Key Responsibilities - Conduct pre-call analysis and check claim status by calling payers directly or using IVR systems and web portals - Maintain accurate and detailed documentation on client software and ensure a clear audit trail for all communications with insurance companies - Record post-call actions and complete follow-up analysis for each claim handled - Assess and resolve patient and insurance enquiries, requests, and complaints ensuring first-contact resolution wherever possible - Gather and review supporting documentation such as authorizations, nursing notes, and medical records before initiating calls - Analyze accounts receivable data to understand underpayment trends, days in AR, and top denial reasons, and apply appropriate denial codes in documentation Required Qualifications - Minimum HSC qualification; graduation not mandatory - Prior experience in AR calling, denial management, or insurance follow-up in a US healthcare setting - Strong analytical skills to assess and resolve denial and underpayment issues - Excellent verbal and written communication skills in English - Ability to interpret Explanation of Benefits and apply correct billing codes Why Join Us Triarq Health offers a supportive work environment with performance-based incentives, a five-day working week, free dinner, and home drop facility. This is a great opportunity to grow your career in US healthcare revenue cycle management with a reputed BPO organisation.

- Experience in AR calling or accounts receivable follow-up - Background in US healthcare billing and insurance calls - Knowledge of denial management and underpayment resolution - Familiarity with revenue cycle management processes - Ability to use IVR systems and payer web portals - Strong communication skills in English - Minimum HSC qualification

- 5 days working week - Free dinner - Home drop facility - Performance-based incentives