API Support Specialist I

Role Overview Sabre is looking for an API Support Specialist I to join its growing technical support team in Bengaluru. In this role, you will serve as the primary point of contact for Sabre Web Services customers, helping developers and client representatives consume Sabre APIs effectively. You will work under direct supervision to handle severity issues, manage customer relationships, and contribute to improving service level standards. Key Responsibilities - Provide first-level technical support to developers building applications that consume Sabre APIs - Validate XML files and schemas and reproduce customer scenarios to troubleshoot web services issues - Investigate root causes of non-conforming SOAP and REST API behaviour and offer actionable recommendations - Liaise with internal Sabre teams to resolve complex issues that cannot be addressed at the first point of contact - Support ongoing efforts to improve service level objectives and customer support standards - Assist customer representatives and internal Sabre employees with API-related queries and enhancement requests Required Qualifications - Background in Programming, Computer Science, Engineering, or a closely related field - Working knowledge of web development and online programming languages - Familiarity with XML, SOAP, REST, or HTML is a strong advantage - Experience writing clear and concise technical documentation or user guides is desirable - Excellent written and verbal communication skills in English - Strong attention to detail with the ability to manage multiple tasks simultaneously - Willingness to work weekends and public holidays as required - Domain knowledge in travel distribution or agency operations is an added advantage Why Join Us Sabre is a global technology leader powering the travel industry, and this role offers a unique opportunity to grow your technical expertise in API support while working with a diverse, innovation-driven team. You will gain hands-on exposure to enterprise-level web services and be part of a culture that values continuous learning and customer success.

- Knowledge of XML, SOAP, REST, or HTML - Strong written and verbal communication skills in English - Background in Computer Science, Engineering, or a related field - Ability to troubleshoot and reproduce web services issues - Experience or familiarity with technical documentation - Ability to work in a team environment - Willingness to work weekends and public holidays - Knowledge of web development or online programming languages

- Exposure to global travel technology systems - Collaborative and inclusive work environment - Opportunities for professional growth and skill development