Technical Support Specialist Remote

Role Overview Hire Feed is looking for a skilled Technical Support Specialist to join their remote team on a part-time contract basis. This role involves delivering top-tier technical support for cloud-based solutions on behalf of a global technology industry leader. You will bring your expertise in scripting, networking, and cloud infrastructure to diagnose and resolve complex technical issues while ensuring exceptional customer satisfaction. Key Responsibilities - Diagnose, troubleshoot, and resolve complex technical issues related to cloud infrastructure and networking environments - Write and implement scripts to automate routine support tasks and reduce incident response times - Collaborate with customers and internal stakeholders to identify, document, and resolve technical challenges efficiently - Use Jira to track support tickets, monitor progress, and ensure timely issue resolution - Analyse TCP/IP networking problems and provide expert-level guidance to customers and internal teams Required Qualifications - Hands-on scripting experience with a focus on automating support workflows and improving response times - Strong understanding of cloud infrastructure and networking concepts including TCP/IP protocols - Excellent written and verbal communication skills suited for customer-facing interactions - Proficiency in Jira for issue tracking and progress monitoring - Proven problem-solving ability with experience resolving complex technical issues in dynamic environments Why Join Us This is a flexible remote opportunity to collaborate with a globally recognised technology leader and make a direct impact on customer satisfaction and operational efficiency. Hire Feed welcomes all qualified applicants based solely on demonstrated skills and technical expertise.

- Scripting skills for automating support tasks - Knowledge of cloud infrastructure and networking - Understanding of TCP/IP protocols - Proficiency in Jira for ticket management - Strong verbal and written communication skills - Problem-solving and analytical abilities - Experience in technical customer support

- Fully remote work flexibility - Competitive hourly payout - Part-time contract engagement - Opportunity to work with a global technology leader