Technical Support Engineer

Role Overview Salesforce is seeking a Technical Support Engineer to serve as a frontline expert in diagnosing and debugging complex software issues in Bengaluru. In this customer-facing role, you will bridge the gap between clients and internal teams by surfacing bugs to R&D and Software Engineering. Join us to help lead workforce transformation in the agentic era and drive customer success. Key Responsibilities - Diagnose, troubleshoot, and debug complex software issues escalated by customers. - Document and report software defects, design flaws, and reliability concerns to engineering. - Assist customers with software installations, configurations, and onboarding processes. - Deliver technical training and guidance to customers and end-users as required. - Maintain accurate records of support cases, diagnostic findings, and resolutions. - Contribute to internal knowledge bases, troubleshooting runbooks, and FAQ documents. Required Qualifications - Bachelor's degree in Computer Science, engineering, IT, or equivalent experience. - 2 or more years of experience in technical support, software engineering, or QA. - Proficiency in reading system logs, error traces, and utilizing debugging tools. - Strong analytical and problem-solving skills with a structured troubleshooting approach. Why Join Us At Salesforce, you will enjoy a supportive, inclusive culture with benefits that foster balance and growth. Collaborate with state-of-the-art AI agents to accelerate your impact and shape the future of AI.