Senior Technical Support Engineer - Mac and Apple Support

Role Overview Navsan is looking for a skilled and experienced Senior Mac and Apple Endpoint Specialist to join its global IT support team on a remote, night shift basis. This is a high-impact role that requires deep technical command of Apple platforms, the ability to support C-level executives with discretion, and the confidence to operate independently in a fast-paced enterprise environment. The ideal candidate brings a premium service mindset and a track record of delivering exceptional end-user experiences across complex, geographically distributed organisations. Key Responsibilities - Provide advanced troubleshooting and hands-on support for macOS, iOS, and iPadOS devices across the enterprise - Diagnose and resolve complex hardware, software, application, network, and connectivity issues on Apple endpoints - Manage the full Apple device lifecycle including provisioning, deployment, upgrades, migrations, and decommissioning - Administer Apple Business Manager and oversee device enrollment, supervision, and app deployment - Support enterprise mobility and endpoint management platforms such as Jamf Pro, Kandji, Microsoft Intune, or Workspace ONE - Troubleshoot identity, authentication, certificate, VPN, and access-related issues - Deliver white-glove technical support to C-level executives and senior leadership with urgency and professionalism - Assist in executive meetings, presentations, remote work setups, and travel-related technology needs - Collaborate with Infrastructure, Security, Network, and Service Desk teams to resolve escalated issues - Create and maintain technical documentation, knowledge base articles, and standard operating procedures - Provide cross-platform support for Microsoft Windows devices and Microsoft 365 applications as needed Required Qualifications - 5 or more years of hands-on experience supporting Apple devices in a corporate or enterprise environment - Advanced troubleshooting skills across macOS, iOS, iPadOS, and Apple hardware - Strong working knowledge of Apple Business Manager and enterprise device management platforms - Proven experience supporting VIP users and executive leadership in a multinational setup - Solid understanding of Microsoft 365, Exchange Online, Teams, OneDrive, and identity management solutions - Working knowledge of Windows 10 and 11 administration and troubleshooting - Familiarity with networking fundamentals including Wi-Fi, VPN, DNS, and authentication technologies - Exceptional spoken and written English communication skills with a clear, neutral, and professional style Why Join Us Navsan offers the opportunity to work with a globally connected IT team where your expertise in Apple enterprise support will directly impact senior leadership and business continuity. If you thrive in a high-accountability environment and take pride in delivering seamless technology experiences, this role is your next career step.

- 5 or more years of Apple device support experience in an enterprise setting - Advanced macOS, iOS, and iPadOS troubleshooting skills - Hands-on experience with Apple Business Manager - Proficiency in Jamf Pro, Kandji, Microsoft Intune, or Workspace ONE - Experience providing executive and VIP-level technical support - Strong knowledge of Microsoft 365 and identity management solutions - Working knowledge of Windows 10 and 11 administration - Understanding of Wi-Fi, VPN, DNS, and authentication technologies - Exceptional written and spoken English communication skills

- Remote work opportunity - Exposure to global enterprise environment - Opportunity to support senior executive stakeholders - Work with cutting-edge Apple and endpoint management technologies