Senior Process Associate

Role Overview HCLTech is seeking a Senior Process Associate to join our business operations team in Gurugram. In this role, you will oversee customer support operations, manage policy administration, and support group benefits claims processing. This is a great opportunity to apply your analytical skills and build a rewarding career with a global technology leader. Key Responsibilities - Resolve customer and partner queries via email or chat, ensuring swift and high-quality responses - Support end-to-end processing of Group Benefits operations including policy enrollments and servicing requests - Assist in claims validation and data verification across multiple internal systems and databases - Perform data reconciliation and maintain operational trackers, dashboards, and management information reports - Follow standard operating procedures and ensure compliance with regulatory and data privacy guidelines - Identify operational inefficiencies and support automation and process improvement projects Required Qualifications - Bachelor's degree in Business Administration, Finance, Insurance, or a related field - One to two years of experience in insurance or BFSI operations - Strong attention to detail, data accuracy, and problem-solving skills - High proficiency in MS Excel for data handling and basic reporting - Good written and verbal communication skills in English Why Join Us At HCLTech, you will work in a dynamic, customer-centric environment that encourages continuous learning and professional development. We offer competitive benefits and opportunities to collaborate with global clients.