Senior Lead Client Operations and Services

Role Overview Infosys is hiring a dynamic Senior Lead for Client Operations and Services in Pune. In this strategic leadership role, you will manage enterprise-scale Sales Support Operations and Quote-to-Cash (QTC) transformation programs across global client portfolios. Join our team to drive process optimization, leverage digital innovations, and steer large-scale operations towards exceptional commercial success. Key Responsibilities - Provide strategic leadership for enterprise-scale Sales Support Operations across multiple geographies. - Own the operating model for Inside Sales, Sales Support, and Quote-to-Cash (QTC) transformation programs. - Lead large, multi-layered operations teams through senior managers and assistant managers. - Define long-term growth capabilities, automation initiatives, and technology roadmaps. - Drive profitability through productivity improvements, cost optimization, and margin enhancement. - Sponsor and steer digital transformation, AI analytics, and workflow modernization programs. - Act as the executive escalation point for critical commercial compliance and service delivery issues. - Manage executive-level governance meetings with client leadership to present roadmaps and outcomes. Required Qualifications - Proven leadership experience in Hi-Tech manufacturing, distribution, or Telecom industry within BPM. - Strong expertise in the Quote-to-Cash (QTC) domain and BPM operations. - Exceptional executive-level client engagement and stakeholder management skills. - Solid understanding of commercial, financial, and operating model frameworks. - Demonstrated success in large-scale transformation, automation, and organizational design. Why Join Us At Infosys, you will work on cutting-edge digital transformation programs alongside industry leaders. We foster a collaborative, innovation-driven culture that supports your professional goals and leadership journey.