Senior Customer Support Engineer

Role Overview Kaleris is looking for a Senior Customer Support Engineer to join their Chennai team. This is a full-time role suited for a technically strong professional with a solid background in enterprise application support. The ideal candidate will serve as a customer advocate and a technical leader within a global support team operating on a 24x7 model. Key Responsibilities - Troubleshoot and support complex software applications, managing customer cases from initiation through to full resolution - Investigate and reproduce reported faults using product manuals, Confluence, case management tools, and internal resources to deliver clear and accurate responses - Act as a customer advocate throughout the entire customer lifecycle, handling account management tasks such as case reviews and conference calls - Participate in a global 24x7 on-call duty roster to handle and resolve critical Priority 1 issues - Assist with project go-lives and provide technical guidance to the broader support team under high-pressure situations - Apply analytical thinking to identify root causes and drive timely resolution of complex issues - Travel as needed and work extended hours when business deadlines demand it Required Qualifications - Engineering degree (B.E or B.Tech) in Computer Science, Information Technology, or a related discipline with a CGPA of 7.5 or above - 5 to 8 years of experience in technical or product support (application support), including at least 3 years supporting enterprise software solutions - Hands-on experience with Java, XML, Apache, and client-server application environments - Familiarity with MS SQL Server, Oracle, and Java frameworks such as Spring, Hibernate, and J2EE - Knowledge of messaging platforms such as ActiveMQ or Kafka - Experience with diagnostic tools like Hyperic and transformation tools like Xenos or OpenText is an advantage - Exposure to container terminal, shipping, or logistics industries is preferred - Excellent written and verbal communication skills in English with a strong customer-first mindset Why Join Us Kaleris is an equal opportunity employer committed to building an inclusive and diverse workplace where every employee can thrive. This role offers the opportunity to work with a global team, grow your technical expertise, and make a meaningful impact for customers in the supply chain and logistics domain.

- B.E or B.Tech in Computer Science or IT with CGPA 7.5 or above - 5 to 8 years in technical or application support roles - Minimum 3 years supporting enterprise software solutions - Hands-on experience with Java, XML, and Apache - Knowledge of MS SQL Server, Oracle, Spring, Hibernate, and J2EE - Familiarity with ActiveMQ or Kafka messaging platforms - Experience with diagnostic tools such as Hyperic - Exposure to container terminal or logistics industry preferred - Strong analytical and troubleshooting skills - Excellent written and verbal communication in English - Willingness to work in rotational shifts and a 24x7 on-call roster

- Opportunity to work with a global cross-functional team - Exposure to enterprise-grade logistics and supply chain technology - Inclusive and diverse work environment - Professional growth and mentorship opportunities