Job Description

Role Overview Genpact is hiring a Process Associate for its Order to Cash - Cash Applications function based out of Hyderabad. This is a full-time, work-from-office role suited for finance graduates with hands-on experience in accounts receivable and cash application processes. The ideal candidate will bring strong analytical skills, a problem-solving mindset, and the ability to thrive in a fast-paced BPO environment. Key Responsibilities - Process cash applications for manual, lock box, and EFT receipts within 24 hours of receipt or as per client agreement - Audit auto-cash application processes to maintain financial integrity of receivables and prevent erroneous cash discounts - Identify and research unknown cash receipts and ensure timely and accurate application to appropriate receivable accounts - Reconcile customer orders to match books, validate credits and debits, and coordinate with internal teams to resolve disputes - Make outbound collection calls and send follow-up emails or fax invoices to delinquent customers, offering payment plans as required - Handle both inbound and outbound customer interactions related to payment queries and account reconciliation - Work with SAP or Oracle Accounts Receivable modules and generate reports using Power BI or similar tools - Remain flexible to work overtime during peak periods, month-end, and year-end closing cycles Required Qualifications - B.Com graduate with relevant experience in cash application or order-to-cash processes - Strong verbal and written communication skills - Good working knowledge of SAP, Oracle, and Microsoft Excel - Solid understanding of end-to-end Order to Cash processes and basic accounting principles - Prior experience in B2B collections, billing, and cash applications is preferred Why Join Us Genpact offers a dynamic, values-driven environment where you can work at the intersection of AI, automation, and digital finance operations. With mentorship, continuous learning, and exposure to global enterprises, this role is a strong step forward for finance professionals looking to grow.

Requirements

- B.Com graduate with relevant cash application experience - Strong verbal and written communication skills - Analytical and problem-solving mindset - Working knowledge of SAP and Oracle Accounts Receivable - Proficiency in Microsoft Excel - Ability to navigate Power BI or similar reporting tools - Prior B2B collections or billing experience preferred - Willingness to work overtime during peak periods