Order To Cash - Process Associate

Role Overview Genpact is hiring a Process Associate for its Order to Cash - Cash Applications function based out of Hyderabad. The role sits within the Finance and Accounting department and requires hands-on expertise in end-to-end O2C processes, accounts receivable management, and collections. This is a full-time, permanent, work-from-office position suited to candidates with a commerce background and strong analytical capabilities. Key Responsibilities - Process cash applications for manual, lockbox, and EFT receipts that are not automatically applied, ensuring completion within 24 hours of receipt or as agreed with the client - Audit the auto-cash application process to maintain financial integrity of receivables, including verifying that invoices are correctly closed and deductions are accurately created - Identify unknown or unidentified cash receipts and apply them to the appropriate receivable accounts in a timely and accurate manner - Research unresolved or unidentified cash entries and escalate or resolve issues within defined timelines - Make outbound collection calls and send follow-up emails or faxes to customers regarding delinquent balances, and record payment commitments accordingly - Reconcile customer orders to match internal and client books, validate credits and debits, and coordinate with internal departments to resolve disputes - Apply cheque remittances to customer accounts under tight deadlines while managing workload distribution effectively - Handle both inbound and outbound calls related to customer payment queries and provide appropriate payment plans as needed - Work with SAP or Oracle Accounts Receivable systems and navigate Power BI dashboards and automated reports Required Qualifications - Bachelor of Commerce degree with relevant experience in cash application processes - Strong verbal and written communication skills - Solid analytical and problem-solving ability - Good working knowledge of end-to-end Order to Cash processes - Proficiency in SAP, Oracle, and Microsoft Excel - Ability to navigate automated reporting tools such as Power BI Why Join Us Genpact offers a dynamic, technology-driven work environment where you can build your career alongside over 140,000 professionals who are shaping the future of AI, automation, and digital business transformation. You will gain access to mentorship, continuous learning, and meaningful work with global enterprises.

- B.Com graduate with relevant cash application experience - Strong communication skills, both verbal and written - Hands-on experience in end-to-end Order to Cash processes - Working knowledge of SAP and Oracle Accounts Receivable modules - Proficiency in Microsoft Excel - Ability to use Power BI or similar automated reporting tools - Prior experience in B2B collections, billing, or cash applications preferred - Willingness to work overtime during peak periods, month-end, and year-end cycles

- Opportunity to work at the forefront of AI and digital transformation - Mentorship and continuous learning programs - Exposure to global enterprise clients and processes - Inclusive and values-driven work culture - Career growth opportunities within a large, globally recognised organisation