Order To Cash Analyst - Disputes and Collections

Role Overview Genpact is seeking an Order To Cash Analyst to join our finance operations team in Hyderabad. This role focuses on managing customer credit risk, collections, and claims processing within our Order to Cash function. You will work with advanced technologies including SAP Credit Management and Resolution Cockpit to support global enterprises in optimizing their financial processes. Key Responsibilities - Analyze blocked sales orders and provide recommendations for release or hold decisions based on credit risk assessment - Perform comprehensive credit risk assessments using internal and external data sources - Execute and review credit algorithm proposals within SAP Credit Management systems - Support credit limit, risk class, and payment term reviews for customer accounts - Perform daily follow-up on customer open receivables and execute collections actions according to defined strategies - Process customer claims and deductions including trade, pricing, logistics, and returns-related items - Collaborate with Collections, Sales, Credit, and Claims teams to resolve payment and claim issues - Ensure compliance with credit policies, thresholds, approval matrices, and maintain accurate documentation and audit trails Required Qualifications - Bachelor's degree in Commerce with relevant cash application experience - Strong analytical and communication skills, both verbal and written - Proficiency in SAP, Oracle, and Excel with ability to navigate PowerBI or automated reporting dashboards - Good understanding of Order to Cash end-to-end processes - Prior experience in B2B Collections, Billing, and Cash Applications preferred Why Join Us Join Genpact and work at the cutting edge of AI and digital innovation where you will have opportunities for continuous learning and career acceleration. You will be part of a values-driven organization of 140,000+ professionals solving complex business challenges for global enterprises while enjoying mentorship and growth opportunities.

- B.Com graduate with relevant cash application experience - Strong analytical skills and communication abilities - Proficiency in SAP and Oracle systems - Advanced Excel skills - PowerBI or automated dashboard navigation capability - End-to-end Order to Cash process knowledge - B2B Collections experience preferred - Billing and Cash Applications background preferred - Dispute resolution experience preferred

- Opportunity to work with cutting-edge AI and automation technology - Career acceleration with hands-on experience and mentorship - Work in a values-driven culture focused on integrity and inclusion - Global exposure working with leading enterprises - Continuous learning and professional development opportunities