Major Incident Manager

Role Overview Join Rockwell Automation as a Major Incident Manager in Pune to help lead our technical support team in resolving critical IT incidents. In this role, you will coordinate key resources, manage incident bridge calls, and communicate resolution progress directly to IT leadership. Your efforts will help manufacturers worldwide run more productively and sustainably. Key Responsibilities - Lead and manage critical incident bridge calls to expedite technical resolution - Provide regular and clear status updates to IT leadership and customers on issues - Work to reduce Mean Time to Detect and Mean Time to Resolve key incidents - Facilitate daily operations meetings to review major incidents and scheduled changes - Collaborate with ITSM teams to coordinate responses to Priority 1 and 2 incidents - Participate in on-call rotations to ensure support coverage during off-hours Required Qualifications - ITIL Foundations V3 or V4 Certification - Minimum of 3 to 5 years of experience managing IT incidents in global organizations - Proven leadership ability in managing cross-functional tasks and vendor resources - Solid understanding of IT operations, core systems, and incident analytical tools - Strong verbal and written English communication skills Why Join Us We offer a highly collaborative environment with premium Calm memberships, volunteer time off, and donation matching programs. Build your career with a global technology leader dedicated to diversity and inclusion.