Lead Service Analyst - Infrastructure Change Management

Company Profile:
At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve. At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.
This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. No unsolicited agency referrals please.
Job Title: Lead Service Analyst - Infrastructure Change Management
Position: Lead Service Analyst - Infrastructure Change Management
Experience: 7-9 Years
Category: Infrastructure /Cloud
Location: Bangalore
Position ID: J0826-0460
Employment Type: Full-time
Job Description Lead Service Analyst (26000GND)
Responsibilities:
Steering of the ITIL process of Infrastructure Change Management: Support of the Project, Integration and Operational teams for a safe go live of infrastructure transformation projects (Run & Build) Qualification, review, follow up and validation in change committees (CAB/CRB) in close connection with the department change managers Analyze & arbitrate Significant and Major changes in production by evaluating their risks and impacts Control of process steps, validation of technical and functional prerequisites Animation and participation in GTS & Clients CRBs: presentation of the changes submitted Contribution to the evolution of the catalog of operations services with the operational teams of the departments Classification of operations with the operations and business teams (updating of standards: catalog of services, classification of operations, intervention window, CMDB, ...) Training of internal and external teams of the process via ITSM change management tools Detailed reporting of changes operations on GTS infrastructures: Development of global activity monitoring dashboards and by Businesses Definition of SLAs and KPIs expected to measure the quality of the Services involved Presentation in Production Review and Committees of Dashboards on operations Drafting of the Quality Charter (Golden Rules) for production on changes, contribution to improving knowledge of the Change process in force
Profile Exp. Req: 10 to 12 Years (overall) Relevant: 7 8 Years relevant experience in Change Management domain.Very good understanding of the ITIL Change Management liecycle; preferably with ITIL certification Good team management & Stakeholder management skillsAbility to collaboratively work with skill team .Reporting, identifying gaps with good analytical skills. Acting as escalation point for all customer / stakeholder queries.Change management, participation in hiring process, build strategy for identified gaps enabling smoother operation. Participate in project transitions.

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Required qualifications to be successful in this role

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