Helpdesk Senior Associate

Role Overview NTT DATA is recruiting a Helpdesk Senior Associate to join our growing IT Service Desk team in Noida. In this position, you will be the first line of support, providing exceptional technical guidance and assistance to global end-users. We offer a highly collaborative environment where you can build strong troubleshooting skills and grow your IT career. Key Responsibilities - Deliver high-quality IT Service Desk support and training for end-user applications and systems - Open, update, track, and escalate support tickets to ensure timely resolution of IT issues - Assist with user onboarding by configuring and testing essential software and accounts - Collaborate with other IT divisions on system integration tests and software updates - Help discover and evaluate new IT tools that can boost productivity for business teams - Identify process bottlenecks and propose technology enhancements to improve team workflows - Manage and resolve hardware and software issues on diverse operating systems - Showcase a proactive approach to professional development and learn other IT domains Required Qualifications - Excellent verbal and written English communication skills - High customer service orientation with a dedication to resolving issues - Strong team player capable of working well in a multicultural, global environment - Solid technical troubleshooting skills covering hardware, software, and systems - Familiarity with Win 10, macOS, iOS, Android, and Google Suite - Flexibility to work in 24/7 rotational shifts in a Noida-based office setting Why Join Us NTT DATA is a top employer worldwide, investing heavily in technology and R&D. Join us to enjoy a structured training program, great career pathing, and a collaborative team culture.