Helpdesk Associate - ITIL

Role Overview NTT DATA is seeking a Helpdesk Associate to join our IT support team in Bengaluru. In this role, you will be responsible for providing exceptional IT Service Desk support, guidance, and training to end-users for various devices and applications. This rotational shift position offers a fantastic starting point for passionate individuals looking to grow within a global technology services leader. Key Responsibilities - Provide exceptional IT Service Desk support, training, and guidance to end-users for various devices and applications - Record, update, and escalate support issues to the next level in a timely manner - Support IT onboarding activities for end-users and collaborate on system testing and integration - Discover and recommend new IT business tools to support internal team and business users - Seek, suggest, evaluate, and implement continuous process and technology improvements - Troubleshoot software and hardware issues across Windows 10, macOS, iOS, Android, and Microsoft environment Required Qualifications - Excellent written and verbal communication skills in English - Exceptional customer service skills with a strong troubleshooting mindset - Practical knowledge of troubleshooting IT software and hardware (Google Suite, Microsoft Environment, iOS, Android) - Ability to work independently within a diverse global team and act as a great team player - Flexibility to work in 24/7 rotational shifts and week offs in a mandatory work-from-office setup Why Join Us At NTT DATA, you will grow with a global Top Employer investing billions in innovation, offering an inclusive and flexible career development path.