Helpdesk Associate - ITIL

Role Overview NTT DATA is seeking a Helpdesk Associate - ITIL to join our customer-centric IT support division in Noida. This role centers on delivering structured IT service management based on ITIL best practices to ensure high service availability and end-user satisfaction. You will be part of a highly cooperative team that values innovation, continuous improvement, and professional growth. Key Responsibilities - Provide ITIL-aligned IT Service Desk support, guidance, and training to global end-users - Log, monitor, and escalate technical issues to the appropriate support tiers efficiently - Handle IT onboarding workflows and equipment setup verification for new end-users - Partner with internal IT infrastructure teams on testing, systems integration, and maintenance - Discover and evaluate new IT tools to improve support services and business productivity - Suggest, analyze, and implement technology and workflow enhancements - Troubleshoot basic hardware, software, and network configuration issues - Commit to expanding technical capabilities and understanding of IT service frameworks Required Qualifications - Excellent written and spoken English communication skills - Exceptional customer service skills with a problem-solving attitude - Team-oriented mindset with the ability to work in a diverse global framework - Sound troubleshooting knowledge of Windows 10, macOS, iOS, Android, and Google Suite - General understanding of ITIL processes or willingness to learn IT service frameworks - Readiness to work in 24/7 rotational shifts with a mandatory in-office presence Why Join Us NTT DATA offers an exceptional platform for freshers to build an ITIL-based support career. We foster an inclusive environment backed by a global network, providing you with the resources to achieve your professional goals.