Helpdesk Associate

Role Overview NTT DATA is looking for an enthusiastic Helpdesk Associate to join our collaborative IT Service Desk team in Noida. As part of a world-renowned technology services leader, you will help support our workforce by troubleshooting and resolving technical challenges. This role is perfect for freshers eager to launch their careers in IT support within an inclusive and forward-thinking environment. Key Responsibilities - Deliver outstanding IT Service Desk support and guidance to end-users regarding applications and devices - Log, update, and escalate technical support issues promptly to ensure timely resolution - Assist in coordinating and executing IT onboarding tasks for new company employees - Collaborate with internal IT teams on system testing, integration, and platform maintenance - Participate in identifying new IT business tools to improve user productivity and support operations - Identify and recommend process improvements to enhance system performance and support quality - Maintain documentation and track service request tickets through their lifecycle - Adapt to new technology systems and display a strong willingness to learn and grow Required Qualifications - Strong written and verbal communication skills in English - Exceptional customer service and interpersonal skills - Ability to collaborate effectively as a team player in a global setting - Solid understanding of IT software and hardware troubleshooting fundamentals - Basic knowledge of Win 10, macOS, iOS, Android, Google Suite, and Microsoft systems - Ability to work in 24/7 rotational shifts and a mandatory work-from-office setup Why Join Us Join NTT DATA and build your career foundation with a global leader that values innovation, diversity, and talent development. Enjoy a supportive workplace culture that empowers you to develop critical IT support expertise.