Helpdesk Associate

Role Overview NTT DATA is seeking an enthusiastic Helpdesk Associate to join our IT support team in Noida. You will provide essential IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes. This role offers an inclusive, adaptable, and forward-thinking platform to build your professional IT career. Key Responsibilities - Provide outstanding IT Service Desk assistance and training to system end-users - Open, monitor, and escalate technical issues to senior support tiers when necessary - Coordinate and execute IT onboarding procedures, ensuring accounts are configured properly - Partner with internal technical teams on system integration, testing, and maintenance - Research new IT tools that can help improve employee productivity and support tasks - Propose technology and process improvements to optimize helpdesk workflows - Troubleshoot basic hardware, operating system, and software application errors - Focus on personal development and seek out opportunities to learn new IT domains Required Qualifications - Excellent written and verbal English communication skills - Exceptionally strong customer service and client-handling skills - Good team collaboration skills within a diverse global team - Basic knowledge of Win 10, macOS, iOS, Android, and Google Suite - Strong troubleshooting, analytical, and issue-resolution capabilities - Willingness to work in a 24/7 rotational shift pattern (Work from Office mandatory) Why Join Us NTT DATA is a $30 billion technology services leader that invests heavily in talent development. Join us to access a great training environment, global opportunities, and a supportive team culture.