French Service Desk Associate

Role Overview Cognizant is seeking a French Service Desk Associate to provide comprehensive IT infrastructure support to clients in the French language. This position offers an excellent opportunity to work in a global IT services environment while leveraging your language skills and technical expertise. You will be part of a dedicated team delivering quality IT service desk support across multiple channels. Key Responsibilities - Deliver IT service desk support in French language to international clients - Troubleshoot and resolve IT infrastructure issues and user requests - Provide technical assistance and guidance to end users in French - Document incidents and maintain accurate service desk records - Collaborate with team members to ensure timely resolution of IT problems Required Qualifications - Fluent in French language with strong communication skills - 1 to 3 years of experience in IT service desk support - Knowledge of IT infrastructure and support processes - Any graduate degree or equivalent qualification Why Join Us Cognizant offers a dynamic work environment with opportunities for career growth in the global IT services industry. You will gain valuable experience working with international clients while developing your technical and language skills further.

- Fluency in French language - IT service desk support experience - IT infrastructure knowledge - Customer service orientation - Problem-solving abilities - Technical troubleshooting skills - Documentation and record-keeping abilities