External Hiring

Role Overview Teleperformance is seeking a motivated Operations Manager for our International program to deliver premier omnichannel customer experiences. You will lead teams and collaborate with global stakeholders to ensure high service quality and client satisfaction. Join our world-class team and contribute to a culture of excellence, digital innovation, and community support. Key Responsibilities - Manage day-to-day international operations to achieve key service level agreements and customer satisfaction. - Mentor and develop team leaders and customer support agents, fostering a collaborative work environment. - Implement advanced support technologies and processes to optimize operational efficiency and output. - Drive employee engagement, health, and happiness to maintain a productive and balanced workplace. - Interact with international clients to maintain strong relationships and ensure alignment on project goals. - Conduct regular performance reviews and address operational gaps with proactive action plans. - Collaborate with the recruitment and training teams to support talent onboarding and development. Required Qualifications - Bachelor's degree in Business, Management, or a related professional discipline. - Proven leadership experience in international call center or customer operations management. - Strong familiarity with customer experience (CX) tools, processes, and service level metrics. - Exceptional communication, interpersonal, and conflict-resolution skills. - Ability to work in a dynamic, fast-paced environment and manage diverse team members. Why Join Us At Teleperformance, we prioritize employee satisfaction, wellness, and professional growth in a diverse and inclusive environment. We offer a supportive culture that celebrates achievements and provides clear pathways for career advancement.