Desktop Support Engineer

Role Overview Sharp Brains is looking for a skilled Desktop Support Engineer to join their IT support team in the Greater Chennai Area. The role focuses on delivering on-premises end-user IT support across local site environments. You will be the first point of contact for desktop-related technical issues and ensure smooth day-to-day IT operations for users. Key Responsibilities - Provide on-site desktop and end-user IT support under the Local Site Support (LSS) function - Troubleshoot and resolve hardware, software, and connectivity issues on desktop and laptop systems - Assist users with operating system, application, and peripheral-related problems - Maintain and document IT assets and support tickets accurately - Coordinate with internal IT teams for escalations and resolutions Required Qualifications - Diploma or degree in Computer Science, Information Technology, or a related field - Hands-on experience with Windows desktop support and troubleshooting - Basic knowledge of networking concepts and IT infrastructure - Good communication and interpersonal skills for effective user support - Ability to manage multiple support requests in a fast-paced environment Why Join Us Sharp Brains offers a dynamic work environment where you can grow your IT career while working with cutting-edge enterprise technologies. This is an excellent opportunity for IT professionals looking to build strong foundational skills in local site support and end-user services.

- Desktop and laptop hardware troubleshooting - Windows OS support and configuration - End-user IT support experience - Basic networking knowledge - IT asset management - Good communication skills - Ticketing and documentation