Customer Support Executive

Role Overview Teleperformance is hiring a Customer Support Executive for our international operations in Gurugram. In this role, you will assist international clients and consumers, providing high-quality problem resolution. Our mission is to deliver excellent customer experience management while maintaining an inclusive and supportive environment. Key Responsibilities - Answer customer inquiries regarding international products and services via phone and chat - Analyze customer issues and provide accurate, technical or non-technical solutions - Ensure excellent customer satisfaction by exhibiting empathy and patience - Document customer calls, details, and resolutions in the tracking database - Adhere to the established communication quality and compliance standards - Coordinate with internal teams to resolve escalated client issues Required Qualifications - Strong English communication skills with a neutral or international accent - High school diploma or equivalent educational qualification - Familiarity with MS Office, email clients, and internet browsers - Analytical mindset with problem-solving and multitasking abilities - Eagerness to learn and adapt to changing project requirements Why Join Us At Teleperformance, we celebrate your accomplishments and foster your personal and professional growth. We offer standard day shifts, competitive incentives, and a vibrant work community.