Customer Support Executive

Role Overview Teleperformance (TP) is seeking a service-minded Customer Support Executive to join our customer service division at Ahmed Plaza, Bengaluru. In this position, you will deliver exceptional customer experience management and omnichannel support to global business clients. You will work within a collaborative, diverse environment utilizing advanced service technologies. Key Responsibilities - Answer and resolve customer inquiries through phone, email, and live chat channels - Ensure high levels of customer satisfaction and positive candidate/client experiences - Troubleshoot and guide users through common system, billing, or technical issues - Meet personal and team performance targets, SLAs, and resolution goals - Maintain accurate documentation of all client interactions within our CRM databases - Escalate complex queries to specialized departments while ensuring followup - Participate in ongoing quality and skill training sessions Required Qualifications - High School Diploma, Associate Degree, or equivalent education level - Freshers with strong interpersonal skills and active listening are welcome - Good verbal and written communication skills in English - Analytical and problem-solving mindset for resolving issues quickly - Comfortable using computers, web browsers, and chat applications Why Join Us Teleperformance offers a dynamic and fun work environment where your goals are supported and accomplishments are celebrated. We are committed to employee well-being, diversity, and professional development.