Customer Support Executive

Role Overview Teleperformance (TP) is seeking a motivated Customer Support Executive to join our exceptional customer service team in Bengaluru. In this position, you will provide premier omnichannel support and cultivate lasting client relationships. You will work within a supportive team environment utilizing advanced customer service technologies to achieve outstanding results. Key Responsibilities - Provide high-quality customer assistance and resolve issues across digital channels - Handle inbound and outbound customer inquiries with accuracy and professionalism - Assist users in troubleshooting basic software and order management questions - Meet or exceed defined team performance and customer experience metrics - Document all customer interactions in the CRM database system - Build enduring client relationships and support customer retention goals - Maintain data security and customer privacy policies during calls Required Qualifications - High School Diploma, Associate Degree, or equivalent education - Freshers with strong communication skills and basic computer knowledge are welcome - Good active listening, empathy, and verbal communication abilities - Basic troubleshooting and problem-solving skills for query resolution - Flexibility to work day shifts and adapt to new support technologies Why Join Us At Teleperformance, we value employee satisfaction and offer great career development opportunities. Join us to be part of a diverse, inclusive, and fun culture that celebrates your achievements.