Customer Success Manager

Location: Navi Mumbai SALARY: 3-5 LPA Buildesk is seeking a highly motivated and customer-centric Customer Success Manager to cultivate strong client relationships, drive revenue growth, and ensure exceptional customer satisfaction. The ideal candidate will be adept at understanding client needs, proficient in CRM and ERP systems, and possess a proven ability to foster customer retention and expansion.

Responsibilities:

Client Relationship Management:Develop and maintain robust, trust-based relationships with Buildesk clients. Proactively understand client objectives and challenges to ensure alignment with Buildesk solutions. Software Proficiency & Training:Achieve mastery of CRM and ERP workflows to guide clients effectively. Provide comprehensive training to clients on Buildesk products and best practices. Revenue Growth & Account Management:Drive revenue through proactive outreach, including cold calling and consistent follow-up. Identify and pursue opportunities for upselling and cross-selling within existing accounts. Market & Product Insight:Conduct market research to understand client-specific CRM application needs. Articulate the value proposition of Buildesk products and recommend optimal solutions. Issue Resolution & Support:Efficiently address and resolve client inquiries, escalating complex issues as necessary. Serve as the primary point of contact for post-sales support, ensuring seamless onboarding and ongoing engagement. Proactive Engagement & Retention:Conduct regular client check-ins and provide proactive guidance to maximize product adoption. Implement and track engagement strategies to achieve target customer retention (80%) and renewal (70%) rates. Customer Health & Churn Mitigation:Monitor key customer health metrics within the CRM to identify and mitigate potential churn risks. Outbound Communication:Execute outbound calling and follow-up strategies to nurture leads and client relationships.

Requirements

Proven

experience

in a Customer Success, Account Management, or related role, preferably within a software or technology company. Demonstrated ability to deliver effective product training and support software business models. Exceptional communication, interpersonal, and presentation skills, with the ability to serve as a liaison between clients and internal teams. A verifiable track record of increasing customer satisfaction, retention, and revenue through proactive engagement. Strong analytical and problem-solving skills, with the ability to address client issues promptly and effectively.

Experience

in monitoring customer health metrics and implementing strategies to minimize churn. Proficiency in CRM and ERP systems.

Proven

experience

in a Customer Success, Account Management, or related role, preferably within a software or technology company. Demonstrated ability to deliver effective product training and support software business models. Exceptional communication, interpersonal, and presentation skills, with the ability to serve as a liaison between clients and internal teams. A verifiable track record of increasing customer satisfaction, retention, and revenue through proactive engagement. Strong analytical and problem-solving skills, with the ability to address client issues promptly and effectively.

Experience

in monitoring customer health metrics and implementing strategies to minimize churn. Proficiency in CRM and ERP systems.