Customer Success Executive

• Experience: 0-5 years

• Skills Required: Customer Success, Email support, Phone support, Chat support 

• Industry: E-commerce

• Category: Health & Nutrition

Job Description

• Answer calls, chats or emails professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.

• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. 

• Follow up to ensure that appropriate actions were taken on customers & requests.

• Refer unresolved customer grievances or special requests to designated departments for further investigation.

• Competencies and Skills Required

• Customer Service Executive plays a critical role in providing an interface between customers and the company. 
  The candidate should possess good listening skills, and the ability to think quickly, to make a recommendation or solution to the customer's problem. A clear and pleasant speaking voice and fluency in English are also desired. The major skills and competencies we for in a candidate are:

• Good communications skills

• Ability to listen and active problem-solving skills

• Good interpersonal skills