Business Support Senior Rep

Role Overview NTT DATA is hiring a Business Support Senior Representative to join our global outbound operations in Gurugram. In this role, you will lead sales engagement with Canada-based clients, promoting telecommunication services and solutions. Our mission is to empower our workforce, build an inclusive culture, and drive business growth through technology and expertise. Key Responsibilities - Conduct outbound consultative sales calls to potential and existing customers in Canada - Promote and sell telecommunication packages, plans, upgrades, and retention options - Analyze client requirements and recommend personalized telecom solutions - Achieve daily, weekly, and monthly sales and customer outreach targets - Maintain precise records of conversations and customer information in the CRM database - Adhere to compliance protocols, quality standards, and sales scripts - Deliver a strong customer experience while maximizing company revenue Required Qualifications - Prior customer service or outbound sales experience in a global BPO environment - Strong English communication skills with a clear, neutral accent - Ability to handle objections, rejections, and customer issues professionally - Proficiency in CRM applications and basic office software systems - Strong active listening, empathy, and persuasive negotiation abilities Why Join Us At NTT DATA, you will be part of a global pioneer with access to barrier-free self-learning tools and career growth. We support our team with company-provided transportation and excellent night shift benefits.