The Branch Manager, reporting into Regional Manager North, will be responsible for the overall profitability, operational excellence, customer satisfaction, and business growth of the Gurgaon branch. The role requires a dynamic leader who can drive sales, manage branch operations, build a high-performing team, and ensure compliance with company policies while achieving branch revenue and profitability targets.
Business Development
- Develop and execute the branch's sales strategy to achieve revenue and gross profit targets.
- Acquire new customers across Ocean Freight, Air Freight, Customs Brokerage, Warehousing, Transportation, and Project Logistics.
- Strengthen relationships with existing customers and drive account growth.
- Identify new business opportunities within the NCR region.
- Represent Boltcargo at customer meetings, networking events, and industry forums.
Branch Operations
- Oversee day-to-day branch operations to ensure efficient and timely execution of shipments.
- Ensure high standards of customer service and operational efficiency.
- Coordinate with Pricing, Operations, Finance, and overseas partners to deliver seamless logistics solutions.
- Monitor shipment performance, service quality, and customer satisfaction.
- Resolve customer escalations promptly.
Financial Management
- Achieve branch revenue, gross profit, and EBITDA targets.
- Prepare and manage the annual branch budget.
- Monitor branch expenses and optimize operational costs.
- Ensure timely invoicing and collections while maintaining healthy debtor ageing.
- Review branch profitability and implement corrective actions where required.
Team Leadership
- Recruit, mentor, and develop branch employees.
- Set individual performance goals and conduct regular reviews.
- Foster a culture of accountability, collaboration, and customer focus.
- Ensure adequate training and professional development for team members.
Customer Relationship Management
- Maintain strong relationships with key customers and strategic accounts.
- Conduct regular business review meetings.
- Improve customer retention and identify opportunities for cross-selling and upselling.
- Ensure high customer satisfaction through proactive engagement.
Compliance & Governance
- Ensure compliance with all applicable customs regulations, DGFT requirements, GST provisions, and company policies.
- Maintain proper documentation and operational controls.
- Ensure adherence to internal audit requirements and risk management practices.
Reporting & MIS
- Review branch performance through regular MIS reports.
- Monitor KPIs related to sales, operations, profitability, collections, and customer service.
- Present monthly business reviews to senior management with action plans for continuous improvement.
Key Performance Indicators (KPIs)
- Branch Revenue
- Gross Profit (GP)
- EBITDA
- New Customer Acquisition
- Customer Retention Rate
- Shipment Volume (TEUs, Air Freight Tonnage, etc.)
- Collection Efficiency and Debtor Ageing
- Operational Accuracy and On-Time Performance
- Customer Satisfaction
- Employee Productivity and Retention
Requirements
Qualifications
- Bachelor's degree in Business, Logistics, Supply Chain, Commerce, or a related field.
- MBA or equivalent postgraduate qualification preferred.
Experience
- 8–15 years of experience in Freight Forwarding, Logistics, NVOCC, or Supply Chain Management.
- Minimum 3–5 years of experience leading a branch or profit centre.
- Strong understanding of international freight forwarding, customs clearance, transportation, and warehousing.
- Demonstrated success in business development and P&L management.
Required Skills
- Leadership and people management.
- Strategic business development.
- Financial and commercial acumen.
- Strong negotiation and presentation skills.
- Customer relationship management.
- Knowledge of Ocean Freight, Air Freight, Customs Brokerage, and multimodal logistics.
- Problem-solving and decision-making ability.
- Excellent communication and stakeholder management.
- Proficiency in CRM systems and Microsoft Office.
Desired Competencies
- Entrepreneurial mindset with strong ownership.
- Ability to manage a branch as an independent profit centre.
- High integrity and accountability.
- Strong analytical and planning skills.
- Ability to work under pressure and meet business targets.
- Results-oriented with a focus on sustainable growth.
Benefits
Compensation & Benefits
- Competitive Fixed Salary
- Performance-Linked Incentive
- Annual Performance Bonus
- Mobile & Travel Reimbursements (as per company policy)
- Health Insurance
- Career Advancement Opportunities within a fast-growing logistics organization
Why Join Boltcargo?
- Lead of the company's key branches in the National Capital Region.
- Opportunity to build and grow a profitable business unit.
- Exposure to global freight forwarding and integrated supply chain solutions.
- Entrepreneurial work culture with high visibility and decision-making authority.
- Strong growth opportunities in a rapidly expanding organization.
