Associate Manager Fiber Fulfillment

Key Responsibilities

1. Recycler Coordination

• Build and maintain strong working relationships with recyclers to ensure consistent
  and reliable fiber supply.
• Coordinate with recyclers on production planning, material availability, quality
  specifications, packaging, and delivery commitments.
• Ensure recyclers adhere to agreed quality standards, packaging requirements, and
  delivery timelines.
• Resolve fulfilment-related issues and work with recyclers to improve service levels
  and reliability.

2. Fiber Fulfilment & Order Management

• Manage end-to-end fiber fulfilment from order confirmation to final delivery.
• Coordinate with recyclers to ensure material availability, timely production, quality
  compliance, packaging, dispatch schedules, and required documentation.
• Execute fulfilment plans based on order quantities, specifications, delivery timelines,
  and customer priorities.
• Track order status and proactively identify and resolve delays, shortages, and other
  fulfilment issues.
• Ensure customer orders are fulfilled in line with agreed commitments and service
  expectations.

3. Quality Management

• Ensure fiber quality and quantity meet agreed customer specifications.
• Coordinate with recyclers and internal teams to resolve quality issues, rejections, and
  customer complaints.
• Ensure appropriate quality checks are completed before dispatch.
• Monitor recurring quality issues and drive corrective and preventive actions with
  recyclers.

4. Dispatch & Logistics

• Coordinate with recyclers and logistics teams for timely vehicle placement, pickup,
  dispatch, and delivery.
• Ensure proper packaging, labelling, stacking, and loading of material.
• Verify dispatch documentation and coordinate with relevant teams to ensure smooth
  movement of material.
• Track shipments and proactively address transit delays or delivery issues.
• Ensure on-time delivery to customers as per agreed schedules.

5. Stakeholder Coordination & Process Improvement

• Coordinate with Sales, Sourcing, Finance, Operations, and Logistics teams for
  seamless fulfilment.
• Provide regular updates on order status, production, dispatches, deliveries, and
  pending fulfilment.
• Monitor key metrics including On-Time Dispatch, On-Time Delivery, Fulfilment
  Rate, Quality Compliance, and Pending Orders.
• Identify bottlenecks and drive improvements in fulfilment, logistics, quality, and
  delivery processes.
• Maintain accurate fulfilment, order, dispatch, and delivery records.
• Support the development and implementation of SOPs, trackers, and process
  improvements to strengthen fulfilment operations.
  Key Success Measures
• On-Time Dispatch
• On-Time Delivery
• Fulfilment Rate
• Quality Compliance
• Reduction in Pending Orders
• Recycler Service Level
• Timely Resolution of Fulfilment Issues
• Accuracy of Order and Dispatch Documentation
  Additional Note
  The responsibilities listed above are indicative and not exhaustive. The incumbent may be
  required to undertake additional tasks as necessary for effective organizational functioning.

Requirements

Qualifications & Experience

Education- Graduate / Master’s degree in Supply Chain, Operations, Business
Administration, Textiles, or a related field.
Experience- 3+ years of experience in fibers, textiles, recycling, plastic waste
management, supply chain, or related industries.
Industry Exposure- Experience in recycled fiber fulfilment, production coordination, order
management, or logistics will be an added advantage.
Core Competencies- Strong coordination, communication, planning, and problem-solving
skills.

Work Approach- Ability to manage multiple orders, priorities, and stakeholders in a fast-
paced environment.

Technical Skills- Proficiency in MS Excel and experience with ERP or order management
systems is preferred.

Benefits

We offer a competitive and comprehensive benefits package designed to support our employees’ well-being and growth, including an attractive salary, Provident Fund (PF) for financial security, performance-based incentives, comprehensive health and accidental insurance coverage, and strong career growth opportunities. Employees benefit from continuous learning and development through training programs, a healthy work-life balance with flexible policies, and generous paid time off including leave and holidays. Additionally, we provide employee engagement activities, recognition programs to reward achievements, and access to wellness and support initiatives, ensuring a positive and rewarding work environment.