Application Support - International Customer Support

Role Overview CellarStone Inc. is a globally recognised software company delivering sales commission management and data integration solutions across 65+ industries. They are looking for a Customer Support L1 professional to join their hybrid team in Chennai and provide application support to international clients using their suite of products including QCommission, Easy-Commission, and QXchange. Key Responsibilities - Respond to customer queries from global clients through email, chat, and phone in a clear and professional manner - Troubleshoot application and technical issues by analysing logs, data, and system configurations - Document resolutions, maintain knowledge base articles, and escalate complex issues to development or product teams - Guide customers through product features, setup steps, and best practices to ensure smooth adoption - Participate in product testing for reported issues and collaborate with internal teams to improve overall customer experience Required Qualifications - 2 to 3 years of hands-on experience in a Customer Support or L1 Support role - Strong verbal and written communication skills for international client interaction - Working knowledge of SQL and MS Excel for data analysis and troubleshooting - Willingness to work in rotational shifts as required by business operations - Solid technical troubleshooting skills with the ability to identify root causes efficiently - Experience with ticketing tools is an added advantage Why Join Us CellarStone offers a dynamic hybrid work environment with exposure to a diverse global client base spanning banking, healthcare, technology, and manufacturing sectors. This is an excellent opportunity to build a strong foundation in international application support with a product-focused technology company.

- 2 to 3 years of experience in Customer Support or L1 Support - Good verbal and written communication skills - Working knowledge of SQL and MS Excel - Technical troubleshooting skills - Willingness to work in rotational shifts - Experience with ticketing or helpdesk tools is an added advantage