Job Description
Sales Enablement Specialist – APAC
Reporting Line
Reports to: SPS Program Manager – APAC
Role Purpose
- Drive SPS engagement and partnership with Sales organizations across APAC to maximize adoption and value of the SPS support model.
- Act as the SPS team super user and subject matter expert for Quote-to-Cash processes, systems, and tools.
- Increase sales engagement and task assignment opportunities through proactive stakeholder collaboration and business partnership.
- Identify, lead, and implement process simplification, automation, and AI-enabled productivity initiatives that improve commercial effectiveness and customer responsiveness.
Key Responsibilities
- Build strong relationships with Sales Managers, Account Managers, Commercial Operations, and cross-functional stakeholders across APAC.
- Drive awareness and adoption of SPS capabilities, ensuring alignment with business priorities and growth objectives.
- Partner with Sales teams to identify opportunities to increase task delegation, improve productivity, and allow Sales representatives to focus on customer-facing activities.
- Serve as the SPS super user for Salesforce, SAP CRM, CPQ, Gratis, and related commercial platforms.
- Provide guidance, training, and best-practice support to SPS team members on commercial processes and tools.
- Lead continuous improvement initiatives across Quote-to-Cash processes including lead management, opportunity management, quotation creation, order management, and customer support workflows.
- Identify opportunities for automation and AI-driven solutions using Microsoft Copilot, Power Platform, Power BI, and other enterprise technologies.
- Collaborate with IT, Commercial Operations, Finance, Marketing, and Compliance teams to implement process improvements and automation projects.
- Develop dashboards, analytics, and business insights to measure SPS performance, engagement, productivity, and business impact.
- Analyze trends, identify bottlenecks, and make data-driven recommendations to improve operational efficiency.
- Drive adoption of digital tools and innovative solutions that enhance commercial execution speed and scalability.
- Support change management activities and ensure successful rollout of new processes, tools, and technologies.
Success Measures
- Growth in SPS task assignment volume and sales engagement.
- Increased sales productivity and customer-facing selling time.
- Improved stakeholder satisfaction and SPS value perception.
- Reduction in manual activities through automation and process simplification.
- Improved operational efficiency, execution speed, and business responsiveness.
- Adoption of AI-enabled workflows and digital transformation initiatives.
Qualifications
Qualifications & Experience
- Bachelor's degree in Business, Engineering, Data Analytics, Information Systems, or related field.
- 5+ years of experience in Commercial Operations, Sales Enablement, Sales Support, Program Management, or related functions.
- Strong understanding of Agilent Quote-to-Cash processes and commercial operations.
- Hands-on experience with Salesforce, SAP CRM, CPQ and Gratis related enterprise systems.
- Experience with Power BI, data analytics, dashboard creation, and business reporting.
- Knowledge of AI, Microsoft Copilot, workflow automation, and digital transformation initiatives.
- Experience leading cross-functional projects and process improvement programs.
Leadership & Behavioral Competencies
- Excellent stakeholder management and partnership skills.
- Strong communication, influencing, and presentation capabilities.
- Ability to inspire, and motivate team members to consistently deliver strong business results.
- Collaborative leadership style with a customer-first mindset.
- Strong analytical thinking, problem-solving, and decision-making skills.
- Growth mindset with passion for innovation, continuous improvement, AI, and automation.
- Ability to balance strategic planning with operational execution in a fast-paced environment.
Preferred Skills
- AI & Generative AI applications
- Microsoft Copilot
- Power BI & Data Visualization
- Power Automate / Workflow Automation
- Salesforce Administration & Reporting
- SAP CRM and CPQ knowledge
- Process Mapping and Lean Continuous Improvement
- Commercial Analytics and KPI Management
Additional Details
This job has a full time weekly schedule.
Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
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