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Job Description
Provide L1 and L2 technical support for internal tools, client-facing applications, and infrastructure. Monitor system performance, application health, and error logs to proactively identify and address issues. Investigate incidents, perform root cause analysis, and ensure timely resolution and communication. Document support workflows, known issues, and standard operating procedures for troubleshooting. Collaborate with development, QA, DevOps, and product teams for escalated issues and long-term fixes. Support system configuration, access control, and user provisioning processes. Participate in on-call rotations for after-hours or weekend support as required.
Requirements
Proven
experience
in a technical support, application support role. Familiarity with monitoring tools (e.g., Data gaps, AWS Cloudwatch, DataDog) Knowledge of databases (MySQL, PostgreSQL, MongoDB) and ability to perform basic queries for troubleshooting. Hands-on
experience
with ticketing systems like Jira, ServiceNow, or Freshdesk. Exposure to cloud platforms (e.g., AWS, Azure) and modern CI/CD environments is a plus. Strong analytical and problem-solving
skills
with attention to detail. Excellent communication
skills
to interact with internal stakeholders and external customers.
Key Requirements & Skills
Requirements
Proven
experience
in a technical support, application support role. Familiarity with monitoring tools (e.g., Data gaps, AWS Cloudwatch, DataDog) Knowledge of databases (MySQL, PostgreSQL, MongoDB) and ability to perform basic queries for troubleshooting. Hands-on
experience
with ticketing systems like Jira, ServiceNow, or Freshdesk. Exposure to cloud platforms (e.g., AWS, Azure) and modern CI/CD environments is a plus. Strong analytical and problem-solving
skills
with attention to detail. Excellent communication
skills
to interact with internal stakeholders and external customers.
Frequently Asked Questions
How to apply for Technical Support Specialist Intern at Cyces?
Click the "Apply via CareerScan" button on this page.
What is the salary for this role?
Salary details will be discussed during the interview.
What experience is required?
Fresher (0 years) of experience is required.
Is this position still open?
Yes, currently active and accepting applications.
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Technical Support Specialist Intern
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