Scan your resume against ATS criteria for this Technical Client Engagement Director role at TELUS Digital.
Welcome tohttps://www.telusdigital.com/ TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division ofhttps://www.telus.com/en/ TELUS, of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
This role will operate remotely (US or Canada)
be based out of of our major North American office locations - Charlottesville, VA, Durham, NC, Columbus, OH, Boston, MA, Vancouver, BC, Calgary, Edmonton, AB, or Toronto, ON.
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As the
you’ll be leading digital strategy for a Telecom client of TELUS Digital, you will co-deliver bold digital strategies with executive stakeholders and turn them into market‑ready products, positioning TELUS Digital as the go‑to partner across the customer ecosystem. You’ll deepen executive partnerships, deploy world‑class teams on high‑stakes initiatives, and translate innovative ideas into revenue through rapid pilots with Practice Leaders. You'll work with vertical leads and practice leaders to mine work delivered into external market offerings. If you thrive at the nexus of strategy, productization, and large‑scale delivery, join us to shape the future of digital transformation for our customers.
Partner with Practice area leaders and business development leaders to continue to become a long-term trusted advisor within the TELUS ecosystem
Responsible for partnering with other TELUS Digital leadership to determine strategic priorities that enable customers to transform their business.
Drives teams to provide fresh perspectives, breakthrough ideas, and new paradigms that can be leveraged to grow accounts
Initiates, influences, and drives organizational changes and business transformation.
Bring industry best practices from other clients across engineering, emerging technologies, and user experience
Leads and sets account strategy
Accountable for proposal development and articulating staffing needs across accounts serviced
Responsible for procurement relationships to create efficiencies and streamline existing processes to lower overhead.
Develop and manage strong, lasting relationships with TELUS
Builds relationships and takes into account the needs of multiple stakeholders to influence and drive decisions for beneficial business outcomes.
Track revenue, oversee delivery in partnership with delivery leads, and identify win/win commercial constructs
Serve as an advisor to key client stakeholders and industry leaders
Identify new market opportunities, and determine priorities and solutions that enable TELUS Digital to meet those opportunities
Proactively identifies changes in the technological landscape that allow the business to add value to our revenue stream, our clients, or our efficiency
Provide cross-functional people management to consultants and/or client managers, and career coaching/guidance
Provides real-time feedback, coaches, and mentors staff at all levels of the organization in a manner that drives them to excel
Builds high-performing teams by integrating a diversity of skills and personalities and creating a shared purpose.
in a top‑tier management consultancy, owning a client relationship
—from technology advisory and complex program delivery to productization and go‑to‑market execution—earned on multi‑year engagements with Fortune‑500 clients or leading tech innovators.
Comfortable discussing modern architectures, cloud‑native services, and scalability patterns with technical leaders.
A track record of advising executives, navigating enterprise governance, and translating vision into measurable KPIs and investment cases.
Hands‑on experience deploying agile and scaled‑agile methods, managing global talent pools, and hitting margin targets in fast‑moving environments.
Deep fluency in service‑design thinking, omnichannel journeys, and data‑driven personalization techniques that boost NPS and lifetime value.
Comfortable steering large‑scale organizational change while safeguarding quality, security and compliance.
able to simplify complexity, rally cross‑functional teams, and inspire confidence at every level.
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
We will use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.
For more information on how we use your information, see ourhttps://www.telusdigital.com/privacy-policy Privacy Policy.
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vision ofhttps://www.telus.com/en/ TELUS, of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
How to apply for Technical Client Engagement Director at TELUS Digital?
Click the "Apply on Company Website" button on this page to submit your application directly on the employer's official portal.
What is the salary for this role?
The salary for this role is CAD 132,000 - 165,000/yr per annum.
What experience is required?
5+ years of experience is required.
Is this position still open?
Yes, currently active and accepting applications.
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