Support specialist

Key Responsibilities:

Market Development Initiate lead generation efforts in one new market and one existing market. Customer & Channel Mapping Identify potential customers across relevant sectors, industries, departments (e.g., Purchase, Level 3, Decision Makers). Build a database of potential distributors and resellers. Lead Generation Strategy Execution Develop and implement comprehensive strategies to generate high-quality leads via: Search engines (Google) Social media platforms Email marketing Cold calling Content marketing Paid advertising  Events: seminars, webinars, exhibitions, etc. Target Audience Research Conduct detailed research to understand audience demographics, preferences, behaviors, and pain points. Use insights to tailor campaigns and messaging. Website & Landing Page Optimization Collaborate with marketing and web development teams to enhance website content and landing pages. Apply best practices for UX, conversion rate optimization, and lead capture forms. Tool Proficiency Utilize lead generation platforms such as: Marketing automation software CRM systems Email marketing tools Social media platforms  Analytics tools Data-Driven Decision Making Interpret campaign metrics and performance data to refine strategies. Communication & Creativity Strong written and verbal communication skills. Ability to develop compelling content and offers. Project management and organizational capabilities. Focused on achieving lead generation targets and KPIs. Milestones Familiarization & Onboarding Understand company products, services, target audience, and lead generation goals.  Review existing strategies, tools, and systems. Research & Analysis Study target audience demographics, interests, pain points, and online behavior. Analyze competitor strategies and industry trends to identify opportunities. Strategy Development Create a lead generation strategy aligned with business goals. Define KPIs and measurable targets. Content Creation & Optimization Collaborate with the marketing team to produce relevant content: Blog posts, ebooks, landing pages, e-flyers, social media posts Optimize content for SEO and user

experience

to enhance lead capture.

Requirements

• Proven

experience

in customer support or as a client service representative.

• in customer support or as a client service representative.
• Strong phone contact handling

skills

and active listening abilities.

• and active listening abilities.
• Familiarity with CRM systems and practices.
• Customer-oriented with the ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively. A graduation degree is required; additional certifications are a plus.

Benefits

Competitive market standard salaries.

• Competitive market standard salaries.
• Comprehensive medical benefits.
• Commute assistance.
• Five-day working week.
• Statutory

benefits

as per regulations.

• Proven

experience

in customer support or as a client service representative.

• in customer support or as a client service representative.
• Strong phone contact handling

skills

and active listening abilities.

• and active listening abilities.
• Familiarity with CRM systems and practices.
• Customer-oriented with the ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively. A graduation degree is required; additional certifications are a plus.

Benefits

Competitive market standard salaries.

• Competitive market standard salaries.
• Comprehensive medical benefits.
• Commute assistance.
• Five-day working week.
• Statutory

benefits

as per regulations.