Solution Outcome Manager @Advizex (Remote)

This position will join the 

Advizex

team, a Myriad360 company.  

About Advizex

 

Advizex, a Myriad360 company, brings together over 50 years of innovation and client commitment. As part of Myriad360’s growing portfolio, Advizex continues to operate with the same trusted expertise and customer-first philosophy—now strengthened by broader resources and reach. 

For over 50 years, Advizex has done more than simply keep pace with technology—it has helped organizations stay ahead of it. With deep, real-world experience across healthcare, education, government, manufacturing, and retail, Advizex delivers IT solutions that solve meaningful business challenges across infrastructure, cloud, cybersecurity, automation, and AI. 

This role will join the Advizex team and play a key part in continuing that legacy.  

Learn more about Advizex https://www.advizex.com/ here! 

Role Overview

 

This is an opportunity to join a fast-growing 

Managed Services Provider

. The Solution Outcome Manager serves as the strategic business partner and primary relationship owner for an assigned portfolio of managed services customers. The Solution Outcome Manager is responsible for ensuring customers achieve measurable business outcomes through the effective adoption and utilization of managed IT solutions. 

This role is accountable for customer satisfaction, retention, recurring revenue growth, and account profitability. The Solution Outcome Manager works closely with Service Delivery, Operations, Sales, and Executive Leadership to align technology solutions with customer business objectives while ensuring services are delivered efficiently, profitably, and at a high level of quality. 

The ideal candidate combines business acumen, financial awareness, relationship management, and technology consulting expertise to drive long-term customer success and mutual business value. 

Must be based in the United States.

Key Responsibilities

 

Customer Relationship Management

 

• Build and maintain

 

strong relationships with executive stakeholders

, business leaders, and IT decision-makers. 

• Serve as the

 

primary strategic point of contact

 for assigned customer accounts. 

• Develop

 

trusted advisor relationships

 through a deep understanding of each customer's business goals, challenges, and technology priorities. 

• Conduct regular

 

operations meetings, Quarterly Business Reviews (QBRs), and Annual Strategic Planning Reviews

. 

• Ensure customers understand and realize the

 

full value of their managed services investment

. 

Customer Success & Retention

 

• Monitor

 

customer health

, engagement, and satisfaction metrics. 

• Identify and

 

proactively mitigate risks

 that could impact customer satisfaction or retention. 

• Manage escalations and

 

coordinate cross-functional teams

 to ensure timely resolution of customer concerns. 

• Maintain

 

high customer retention

 and contract renewal rates. 

• Develop and

 

execute customer success plans

 aligned with business objectives and desired outcomes. 

Customer Profitability & Financial Performance

 

• Monitor the

 

financial health and profitability

 of assigned customer accounts. 

• Identify accounts operating outside target profitability thresholds and

 

develop improvement plans.

 

• Partner with Service Delivery and Operations teams to

 

address scope creep, excessive support consumption, and service inefficiencies

. 

• Recommend

 

contract adjustments, service realignment, automation initiatives, and technology improvements

 that improve both customer outcomes and account profitability. 

• Participate in

 

pricing reviews, service packaging discussions, and contract renewals

. 

Revenue Growth & Account Expansion

 

• Identify opportunities for

 

additional managed services, professional services, and technology solutions

. 

• Collaborate with Account Executives and Sales teams to

 

support upsell, cross-sell, and renewal opportunities

. 

• Support

 

business case development

 and solution recommendations. 

Strategic Technology Planning

 

• Collaborate with customers to create and

 

maintain technology roadmaps

. 

Provide guidance

 on cybersecurity, cloud strategy, infrastructure modernization, compliance, business continuity, and digital transformation initiatives. 

• Identify opportunities to

improve

operational efficiency

, reduce business risk, and support growth objectives. 

• Deliver

business-focused recommendations

 based on industry trends, emerging technologies, and best practices. 

• Facilitate

 

strategic planning discussions

 that connect technology investments to measurable business outcomes. 

Customer Advocacy

 

• Act as the

 

voice of the customer across

 the organization. 

• Partner closely with: Managed Service Delivery, Professional Services, Sales and Account Management, Executive Leadership 

• Drive alignment between customer expectations and service delivery capabilities. 

• Foster long-term partnerships that strengthen customer loyalty and advocacy.

 

Required Qualifications

 

• Education:  Bachelor's degree in Computer Science, Information Technology, Business, or a related field. Master's degree preferred.

 

• Experience:

  

• 8+ years of experience in Customer Success, Service Delivery, Account Management, Managed Services, or related customer-facing leadership roles. 

• Prior hands-on technical experience in or more of the following: 

• Enterprise networking 

• Cybersecurity 

• Enterprise storage (SAN, NAS, software-defined storage) 

• Virtualization (VMware, Nutanix, Hyper-V) 

• Hyperconverged infrastructure (VxRail, Nutanix, PowerFlex) 

• Database administration (Oracle, MS SQL, Postgres) 

• Proven track record of driving customer retention, account growth, and profitability. 

• Experience conducting executive business reviews, strategic planning sessions, and technology roadmap discussions. 

• Strong analytical, financial, and business problem-solving skills. 

• Excellent verbal, written, presentation, and interpersonal communication skills. 

• Ability to manage multiple customer relationships and priorities simultaneously. 

• Strong understanding of managed services delivery models, SLAs, recurring revenue businesses, and customer lifecycle management. 

• Experience leading executive-level customer engagements and strategic business reviews. 

• Demonstrated success driving customer retention, growth, customer satisfaction, and account profitability. 

• Preferred Experience:

 

• 10+ years of experience in customer success, account management, managed services, or technology consulting. 

• Experience managing a portfolio of customers with responsibility for recurring revenue, renewals, and account profitability. 

• Familiarity with PSA and CRM platforms such as ConnectWise, Autotask, ServiceNow, Salesforce, HubSpot, or similar systems. 

• Knowledge of ITIL service management principles. 

• Experience supporting mid-market and enterprise customers. 

• Deep understanding of Managed Services operational, financial, and customer success best practices, including KPI development, service delivery governance, customer health scoring, gross margin management, recurring revenue optimization, SLA performance, customer retention strategies, and continuous service improvement methodologies. 

• Industry certifications such as ITIL, Microsoft, Cisco, CompTIA, Customer Success certifications, or related credentials. 

• ITIL, AWS, Azure, Cisco, Microsoft, or other relevant certifications.

 

As an Advizex

employee, you will be eligible for the following benefits and perks:  

• Company-subsidized medical benefits  

• Dental and vision coverage offered  

• 17 PTO days  

• Flexible Work Arrangements 

• Retirement Savings Plans  

• Paid Long Term Disability 

• Basic Life Insurance offered

 

Pursuant to Pay Transparency Laws, the base salary range for this position is $110,000- $130,000, plus opportunities for profit-sharing bonus and/or commission. Compensation may vary by geography.

Myriad360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.